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Service Ratings

Due to the fact we have not been able get a rating program setup we are going to attempt to use this page for Service Ratings. We would like everyone to send an email telling about your service with RL Airgun Supply. We will post them here so others can review them.


Thanks once again Randy !
R&L is the place for all your airgun needs !
ROD
 I received my gun today and wanted to thank you for the excellent service in handeling this purchase.  I am sure I will get years of target shooting fun from this fine pellet rifle. Please thank your staff and anyone involved in making this purchase possible.
You have provided excellent service.I will look forward to future transactions.
 Randy, Thank you what a change doing business with an honest personHad no problems whatsoever with my order(something that is far too unusual).
 Thanks Randy, I like your service last time so I really wanted to give you my business again..  and yes I'm having fun.. but, as you can imagine I need to speed it up a bit for me..  but, in general its great.  I'll definitely visit you guys first for anything I need moving forward.
Thanks again for your Superior Customer Services.
Thanks for the quick reply. I really need another springer--hehe but the noise level hooked me (reported that is !) . Am anxious to try it. I heard about your business on the airgun forum last night when someone mentioned they had purchased a trail from you and they were selling fast. Figured while my wife was sleeping I'd better push the BUY button. She'll be asking me this morning what was going on on the computer anyway. hehe

 I received my gun promptly and as it was described. Thanks for a good gun at a fair price! john m,.... Texas!
 Randy,
Had a blast shooting the Discovery, can get 1/2in groups at 25 yards. Paintballs don’t stand a chance.Chronograph 900 fps w/10.5 grain H&N match pellet, I estimate foot pounds at 21 or 22 at 25yds.
I think I got a good one. A little practice to get used to trigger.
Great gun,   Dave

Thanks, Randy.
Everything got here fine. I got my exercise (!) pumping my first tank.
It's good knowing you're there if I have questions. Thanks for your help.
Rick
R&L Air gun is what good quality and high customer service standards are still about in America..Randy personally called me to make sure my order arrived and that i was satisfied. Thanks Randy I will definitley purchase from your company in the future.
 
Randy,
Attached is the field testing of the Edge. Sorry I have taken so long to get it to you, but I have literally been on the road putting this gun to work!
 The Edge continues to perform flawlessly. I have done 6 major bird jobs since I have received the rifle and it is the perfect fit for what I needed it for.  One of these stores had bird problems that have been an ongoing issue for 5 years before myself and the Edge arrived!  Please share this field testing with Airforce Airguns .  I will be looking to purchase 2 more set ups very soon.  Thank you again Randy for your help and look forward to doing all my air gun support needs with you and your company.                                                                                                                                                                                    Scott W. 
Thanks for the shipment.  The gun looks great.
Scott
Denver, CO
Hi Randy, got the fitting today. It was the correct one. Thank you for the excellent customer service. :)
Jerry
Great prices and shipping, plenty of communication during the order / ship process. Just seem like very nice people trying to provide the best customer experience. Thanks very much.

Aaron
Randy -
As you know, I received my AirForce Condor/scope combination today; however the scope rings were for a 1 inch scope ... and the scope that I purchased from you has a 30mm body.  Thus, I am not satisfied with my transaction.
Tom D

RL Airgun Supply Reply:
Tom I am very sorry that happened, we shipped out your rings immediately my wife even offered to drive them up to you. But considering you are suppose to get 2 feet or better of new snow we decided that was a bad idea. Sorry Tom we will check our orders being shipped better from now on.
Randy
R&L was extremely helpful when I needed to cancel an order. They immediately credited my credit card and sent me the conformation.
They are very easy to business with.
Dennis
I recently purchased a Daisy 008 Powerline handgun. I could not be more satisfied with the product or the service. I had some questions on the item before I purchased. The staff was friendly and knowledgeable and was able to answer all my questions. I went ahead and placed my order and received the item withing just a couple of days complete with everything else I had ordered. Once I got the gun, I had a couple of questions concerning it's operation, and again made a call and was helped immediately. Every time I have called the attention has been immediate and in person. No lengthy hold times or menus to navigate through. It is not often that one finds this type of personal service anymore. So now that I have, I will continue to use R&L Airgun Supply for any future purchases I make. I have already refered a couple of my friends to R&L and will continue to recommend them to anyone else I know. Thank you very much, and if ever I'm in Colorado City, I will be sure to stop by and visit your shop in person. 
Peter. Denver, Co
This is true, not just blowing smoke.
Randy is enthusiastic, knowledgeable, helpful but mostly personable, he will talk airgun with you all you want, I’m glad an airgun store opened up in the area. The only thing about going into Randy’s store is you want just one more. I’m saving up for that “one more”. When driving through Colorado City stop by and check out his store.
Dave, Colorado Springs
I am compelled to write this brief letter to thank you for the continued great service provided. Every item ordered from your website has been top quality, shipped in days at a very competitive price. What's most impressive is your vast knowledge of products sold and your willingness to provide answers to any questions I may have at any time. I thank you very much.
Doug     Rockton,IL
I recently purchased a Benjamin Marauder .177 cal. and also a Accushot 6-24x56 Swat Rifle Scope, and air tank. I couldn't be more pleased with the knowledge of the product, and the personal service was incredible something I haven't seen in along time. I highly recommend this Company. Rating 5 stars!
Marilee
Hi Randy. I purchased the Gammo Whisper air rifle from another supplier, but I visited your website for the purchase of my supply parts such as replacement of the existing scope, which came with the air rifle. I knew I wanted to replace my existing scope, but not being familiar with scopes, you suggested what I needed in a scope to include you recommended the best  allied components for the scope. Thus, your expertise was greatly appreciated. Also, I wanted to replace the existing trigger and whereby you didn't stock the trigger I wanted, without hesitation, you recommended a competitor. Again, thanks. Also, you were helpful in the kinds of pellets I should try relative to accuracy...a couple of pellet manufacturers were chosen at your suggestion, which I'm glad I followed and now I have a brand I have confidence in...and the rest is up to me relative to improving my shooting skill. Because of your expertise and friendly service and timely shipment of my supplies...I will continue to due business with you Randy.
J. J.    Atlanta, GA. 
Just wanted to let you know that I am very pleased with the handling of my NcStar DBB130/3, I really like the sights.
Gary
This place has excellent customer service. You can even call them on the phone and they will answer all your questions. Ordered my Benjamin on a Tuesday had it as promised on Friday. I'll do business with them again.
Bruce
Thank you for the awesome service and a good product. The crow magnum pellets I received make bigger holes in stuff. Also seem to go great with my beeman air rifle. Thank you.
Great service and products. Friendly, courteous and very knowledgeablestaff. Excellent prices and and delivery as promised. Great company to do business with, I recommend it highly.
Ray
JROTC
Central High School
I purchased 2 Benjamin PCP air rifles and scopes from R&L and being extremely picky on accuracy was really pleased. I previously returned 2 other break barrell rifles as they would not hold a pattern even with
bench rest. I would not hesitate to recommend either the Discovery or the Marauder to anyone. Randys knowledge of air rifles and pellet application is second to none. I even called Crosman customer service and verified he was more knowledgeable.
Steve   Rye,CO
Nice to hear from you Randy my ten year old loves her new rifle.She prefers to shoot cans,sticks,coins,anything that moves.She groups about 1.5 inch at 60 feet and loves to shoot.Thanks A.J.W   Talon SS 

Hi,

My friend and I came in yesterday, and bought 2, Mk 23 Airsoft pistols, we are very impressed with the accuracy and fps. I am definitely going to be a continuous customer.
Thank you!
Nick and Will


Randy,
Its business practices like yours that will win me over as a buyer every time. I found your website a couple months ago forgot the name and to bookmark it stumbled on again last night. Anyway nice site, nice selection and looking forward doing business with you.